Here is some guidance on how best to communicate with staff and Fellows within College.
How to contact your academic advisers
Your tutor, supervisors, and Director of Studies will contact you directly when you begin your studies. Individual academics, and Faculties/Departments will work in different ways, so be prepared to use email, MS Teams, Google Classroom, or other platforms as you are invited to.
How to contact the College administration team
Many administrative questions are answered on the College website (http://www.st-edmunds.cam.ac.uk/). If your question is not answered, or if you need to report a problem, here is how to contact each department in College. (Please do NOT message staff using MS Teams or using their individual email addresses, unless invited to do so by the staff member directly.)
If you have contacted a College department but have been unable to resolve your query, please talk to your Tutor.
Porter’s Lodge
For any instant issues or emergencies; if you are not sure whom to contact
reception@st-edmunds.cam.ac.uk, 01223 336250
Report an incident
If you need to report an incident in College
Submit an incident report online: https://webapps.st-edmunds.cam.ac.uk/support/
Maintenance team
If there is a problem with your room or with a College building
Submit a maintenance ticket online: https://webapps.st-edmunds.cam.ac.uk/support/
Accommodation office
Questions about your room contract, or to enquire about moving into College accommodation
accommodation@st-edmunds.cam.ac.uk
Housekeeping team
Questions about your room cleaning
housekeeper@st-edmunds.cam.ac.uk
Catering
For feedback or to ask questions
Facilities
Questions about the College grounds, fire safety, health and safety
Facilities.manager@st-edmunds.cam.ac.uk
IT support
Submit an IT support ticket online: https://webapps.st-edmunds.cam.ac.uk/support/
Finance office
Questions about your College invoice, fees etc
If you are an Undergraduate, MAST, PGCE or PhD student please contact
If you are a Postgraduate student (except PGCE or PhD)
student.finance@st-edmunds.cam.ac.uk
Tutorial office
For administrative questions about your course or student status, where you don’t need guidance from your tutor
Tier 4 students
If you have a question about your Tier 4 visa
Graduation and matriculation queries
For any questions about matriculation or graduation which are not answered on the College website
praelector@st-edmunds.cam.ac.uk
Communications
If you have any news to share in the weekly internal newsletter, submit an item online: https://webapps.st-edmunds.cam.ac.uk/support/