Here is some guidance on how best to communicate with staff and Fellows within College.
How to contact your academic advisers
Your tutor, supervisors, and Director of Studies will contact you directly when you begin your studies. Individual academics, and Faculties/Departments will work in different ways, so be prepared to use email, MS Teams, Google Classroom, or other platforms as you are invited to.
How to contact the College administration team
Many administrative questions are answered on the College website (http://www.st-edmunds.cam.ac.uk/). If your question is not answered, or if you need to report a problem, here is how to contact each department in College. (Please do NOT message staff using MS Teams or using their individual email addresses, unless invited to do so by the staff member directly.) Unfortunately it is not currently possible to visit members of staff in their offices, or to call most staff, due to Covid-19 restrictions and working from home.
If you have contacted a College department but have been unable to resolve your query, please talk to your Tutor.
firstname.lastname@example.org, 01223 336250
Report an incident
If you need to report an incident in College
Submit an incident report online: https://webapps.st-edmunds.cam.ac.uk/support/
If there is a problem with your room or with a College building
Submit a maintenance ticket online: https://webapps.st-edmunds.cam.ac.uk/support/
Submit an IT support ticket online: https://webapps.st-edmunds.cam.ac.uk/support/
If you have questions about the asymptomatic testing programme or test & release
Tier 4 students
Graduation and matriculation queries
If you have any news to share in the weekly internal newsletter, submit an item online: https://webapps.st-edmunds.cam.ac.uk/support/